Returns and Shipping

Returns

Our policy lasts 14 days. If 14 days have gone by since the delivery of the product to your address then, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to return your item, please email sales@universalaquatics.co.uk with your order number, reason for return and proof of damage so we can process this for you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days.

There are a number of circumstances when you may wish to cancel and/or return goods ordered. Should you find that an order placed is unsuitable for your requirements, this needs to be cancelled within 2 days of your order if your order is cancelled after this period. The company will refund the cost of your order but will not refund the shipping cost as most orders are booked for delivery after 2 days. The Company will provide you with a full refund for any UNUSED and UNOPENED item(s) received to us within 60 days of purchase.

On such occasions, you must contact the Company in writing (or via email to sales@universalaquatics.co.uk) quoting your order number and the item(s) that you wish to be returned, prior to returning the product(s).

Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed. The Company will provide a full refund for these item(s) once received in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order.

When returning goods, we recommend that you use a courier or deliver them personally to us. The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit. Should you require the goods to be collected by the Company in order for their return, the cost of this will be incurred by you and not the Company.

Damaged/faulty items the company will require a return to allow thorough testing once complete a replacement will be sent not a refund. The company will pay for the return of damaged/faulty items.

Replacement Policy

If faulty goods are received you must notify us within 14 working days. Where possible replacement parts will be dispatched and where not possible we will ask you to return the goods to us in line with our Returns Policy.

Where good returned to us are in good working order we are not able to refund your return postage costs and we reserve the right to deduct our original postage cost and a restocking fee from any refund. We cannot take responsibility for any consequential loss or damage arising directly or indirectly from goods supplied. Please be aware that all items purchased as a used or ex-display model will not retain a manufacturers warranty and are sold as seen.

Late or missing refunds

Please allow 5-7 business days for your refund to appear in your account. If after the stated time you still haven’t received your refund, please contact your bank to check. In the event you are still experiencing problems, please contact us at sales@universalaquatics.co.uk

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@universalaquatics.co.uk

Shipping

Most orders have the option for standard shipping, these usually arrive within 5-7 days however please allow up to 7-14 working days for items to arrive.

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable.

Standard & Pallet delivery is based on working business days, Eg. if you order on Friday night, your order will be dispatched the following Monday.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance.

Please be aware that order cytotec mastercard ALL PALLET deliveries will be a curbside drop. If the items you have ordered as large or heavy we would advise that you have someone one hand to help you into the house with your goods.

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