Live Fish Packing Guide

Thank you for choosing Universal Aquatics for your aquatic needs! We understand the importance of delivering our fish to you in the best condition possible. To ensure the health and safety of our aquatic friends during transit, we have developed a comprehensive packing and delivery process. Please take a moment to familiarise yourself with the steps we take to guarantee a smooth and stress-free experience for both you and your new aquatic companions.

1. Professional Packing:

At Universal Aquatics, we understand the delicate nature of live fish. Our team carefully selects and inspects each fish before packing to ensure they are in optimal health.

2. Premium Packaging Materials:

We use high-quality packaging materials specifically designed for the safe transportation of live fish. Our packaging includes sturdy insulated boxes, breathable bags, and ample cushioning to prevent any damage during transit.

3. Oxygen Enriched Bags:

To guarantee a comfortable journey for your fish, we use oxygen-enriched bags. These specialised bags maintain the right balance of gases to ensure your fish receive adequate oxygen during transportation.

4. Temperature Control:

Maintaining the correct temperature is crucial for the well-being of aquatic life. Our packing process includes heat or cold packs, depending on the weather conditions, to safeguard your fish from extreme temperatures.

5. Fast and Reliable Shipping:

We partner with reputable shipping couriers to ensure fast and reliable delivery to your doorstep guranteed Next Day Delivery between 8AM-1PM. Our team monitors shipping schedules to minimise transit times and ensures that your fish spend the least amount of time in transit.

6. Live Arrival Guarantee:

We take pride in our commitment to the well-being of our aquatic friends. In the unlikely event that an issue arises during transit, our Live Arrival Guarantee ensures that you receive a refund for any DOA’s within the first 2 hours of arrival. Please refer to our website for detailed terms and conditions.

7. Customer Support:

Our customer support team is available to assist you with any questions or concerns you may have regarding the packing and delivery of your fish. Feel free to reach out to us through our dedicated customer support channels.

8. Cold Weather:

In the unfortunate circumstances the weather drops below 5°, the heat packs within the box will no longer work. With this a reschedule will be arranged for your livestock delivery for the safety of the fish. So please within colder months always keep an eye out on your emails for updates!

At Universal Aquatics, we are dedicated to providing you with the highest quality fish and the best customer experience. We appreciate your trust in us and look forward to serving all your aquatic needs. Thank you for choosing Universal Aquatics!