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FAQs

Do your aquariums come with the stands/cabinet?

No, all our aquariums come as separate products. Cabinets and stands are available separately.

Why is there only pallet delivery as a delivery option for aquariums?

To ensure the safe delivery of our aquariums. We only ship them through pallet delivery.

I can’t find a product I’m looking for?

If you can’t find a product you are looking for just pop us a message via Facebook or email (sales@universalaquatics.co.uk) and we will try our best to find it for you and add it to our website.

Can I pay by a payment plan?

Yes, we currently have laybuy, clearpay, Klarna, PayPal and soon many more options for you to pay.

I can’t get through by phone, what can I do?

We are sometimes attending to customers, out for deliveries, preparing orders etc. So we are not always available through phone but will always be available during opening hours via email or Facebook.

What is your cancellation policy?

There are a number of circumstances when you may wish to cancel your ordered. Should you find that an order placed is unsuitable for your requirements, this needs to be cancelled within 2 days of your order if your order is cancelled after this period.

The company will refund the cost of your order but will not refund the shipping cost as most orders are booked for delivery after 2 days.

What is your returns policy?

The Company will provide you with a full refund for any UNUSED and UNOPENED item(s) received to us within 14 days of purchase.

On such occasions, you must contact the Company in writing (or via email to sales@universalaquatics.co.uk) quoting your order number and the item(s) that you wish to be returned, prior to returning the product(s).

Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed.

The Company will provide a full refund for these item(s) once received in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order. When returning goods, we recommend that you use a courier or deliver them personally to us.

The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit.

Should you require the goods to be collected by the Company in order for their return, the cost of this will be incurred by you and not the Company. Damaged/faulty items the company will require a return to allow thorough testing once complete a replacement will be sent not a refund. The company will pay for the return of damaged/faulty items.

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