Frequently Asked Questions
No, all our aquariums come as separate products. Cabinets and stands are available separately.
If you can’t find a product you are looking for just pop us a message via Facebook or email ([email protected]) and we will try our best to find it for you and add it to our website.
Yes, we currently have Clearpay, Klarna, PayPal and soon many more options for you to pay.
We are sometimes attending to customers, out for deliveries, preparing orders etc. So we are not always available through phone but will always be available during opening hours via email or Facebook.
Please check and report any damages towards items within the first 2 hours of receiving your order, if the item has not been checked then a refund may not be possible.
If you have received your item from us and it has arrived damaged, please contact us within the first 2 hours of delivery so that we can contact the courier to notify them of the damage.
If we are not notified within 2 hours of delivery, the courier may not take responsibility for being damaged in transit. If this is the case we will have to file a dispute with the courier which could take upto 3 weeks for a decision to be made.
There are a number of circumstances when you may wish to cancel your ordered. Should you find that an order placed is unsuitable for your requirements, this needs to be cancelled within 2 days of your order if your order is cancelled after this period.
The company will refund the cost of your order but will not refund the shipping cost as most orders are booked for delivery after 2 days.
The Company will provide you with a full refund for any UNUSED and UNOPENED item(s) received to us within 14 days of purchase.
On such occasions, you must contact the Company in writing (or via email to [email protected]) quoting your order number and the item(s) that you wish to be returned, prior to returning the product(s).
Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed.
The Company will provide a full refund for these item(s) once received in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order. When returning goods, we recommend that you use a courier or deliver them personally to us.
The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit.
Should you require the goods to be collected by the Company in order for their return, the cost of this will be incurred by you and not the Company. Damaged/faulty items the company will require a return to allow thorough testing once complete a replacement will be sent not a refund. The company will pay for the return of damaged/faulty items.
