30+ years' experience
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Located in Imex Business Park, ST4
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Privacy Policy

The policy: This privacy policy notice is served by Universal Aquatics Ltd under the website; https://universalaquatics.co.uk. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:“I”, “our”, “us”, or “we” refer to the business, [Universal Aquatics Ltd].“you”, “the user” refer to the person(s) using this website.GDPR means General Data Protection Act.PECR means Privacy & Electronic Communications Regulation.ICO means Information Commissioner’s Office.Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;the right to be informed;the right of access;the right to rectification;the right to erasure;the right to restrict processing;the right to data portability;the right to object; andthe right not to be subject to automated decision-making including profiling.You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] or write to us Unit 46 Imex Business Park, Fenton, Stoke-on-Trent, ST43NP.

You can also complain to the ICO if you are unhappy with how we have used your data.The ICO’s address:Information Commissioner’s OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AFHelpline number: 0303 123 1113ICO website: https://www.ico.org.uk

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

Sl.No:Cookie NameDurationCategoryDescription
1woosw_key7 daysOthersNo description available.
2m2 yearsOthersNo description available.
3fc_130 minutesOthersNo description available.
4woocommerce_recently_viewedsessionOthersDescription unavailable.
5PHPSESSIDsessionNecessaryThis cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
6cookielawinfo-checkbox-necessary1 yearNecessarySet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Necessary” category .
7cookielawinfo-checkbox-functional1 yearNecessaryThe cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category “Functional”.
8cookielawinfo-checkbox-performance1 yearNecessarySet by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category “Performance”.
9cookielawinfo-checkbox-analytics1 yearNecessarySet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Analytics” category .
10cookielawinfo-checkbox-advertisement1 yearNecessarySet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Advertisement” category .
11cookielawinfo-checkbox-others1 yearNecessarySet by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category “Others”.
12AWSALBCORS7 daysNecessaryThis cookie is managed by Amazon Web Services and is used for load balancing.
13__stripe_mid1 yearNecessaryStripe sets this cookie cookie to process payments.
14__stripe_sid30 minutesNecessaryStripe sets this cookie cookie to process payments.
15NID6 monthsAdvertisementNID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads.
16_ga_DHPV1QB6KL2 yearsAnalyticsThis cookie is installed by Google Analytics.
17_ga2 yearsAnalyticsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
18__cf_bm30 minutesFunctionalThis cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
19AWSALB7 daysPerformanceAWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.
20fc_230 minutesOthersNo description

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as ‘non-personalised’ cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL like this; www.soswestwales.com or as a titled text link like this: Storage in Pembrokeshire.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Our EMS provider is; [Mailchimp]. We hold the following information about you within our EMS system;Email addressI.P addressSubscription time & date

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

We proudly stock…

Customer

Reviews

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Mike James profile picture
Mike James
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Lotto was very nice
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Peter Gwinnell profile picture
Peter Gwinnell
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Absolutely top notch. Received my order of live fish today. They were so patient with me as the order changed more than once. Service first rate and on arrival one fish was unfortunately DOA. But as soon as I emailed them with a short video it was dealt with. Truly professional and courteous.
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Melanie Thomas profile picture
Melanie Thomas
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Lovely goldfish fast delivery good price highly recommended seller delivered with care
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Joanne Reed profile picture
Joanne Reed
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
A fair selection of fish and plants very competitively priced. Very helpful staff.
Posted on Google Google
Claire Proud profile picture
Claire Proud
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very happy. Love the new extension lots of choice. Always healthy looking fish and great advice. Their prices haven’t really changed since they opened like many other businesses which is great. This store should definitely be recognised more as its a great local business.